Personal Touch: Terms & Conditions for Car Hire

Drivers and activities
All drivers must be over 25 years of age and held an unendorsed license for a minimum of 2 year.
Any unauthorized driver renders all insurance null and void and the renter will be held responsible for any and all loss and/or damage.
Whilst on rental, the vehicle is only allowed in the Mfuwe area and South Luangwa National park for game drives and tourist activities, following Zambian Wildlife Authority (ZAWA) and Zambian rules and regulations. Taking the vehicle on the road to Chipata is not allowed, unless with prior consent of Personal Touch. Any unauthorized and other usage of the vehicle renders all insurances. No commercial activities are allowed inside the National Park, without written consent of ZAWA.

Insurance
Our vehicles are insured for game drive activities in the South Luangwa National Park. The hirer is liable for the first USD2,000.00 of any damage caused to the vehicle including tires whilst the vehicle is on hire to him. In the event that the driver/renter damages the vehicle while acting in a reckless/criminal/malicious/negligent manner (this includes crossing of waterways), insurance is not valid and the driver/renter will be charged for all towing costs, repair, damage and loss of revenue resulting from such incidents. Insurance does not cover tire/rim damage or radio loss or damage. Any case of theft or accident should be reported to The Personal Touch ltd. as soon as possible. Extension of the rental beyond the originally agreed dates must be arranged. Failure to notify The Personal Touch ltd. before the date of desired extension will mean that the renter is driving the vehicle illegally and without insurance cover and will be held responsible for any loss and/or damage caused to the vehicle.

Fuel
The vehicles will start all rental periods with a full tank and should be returned at the end of the period with a full tank. If the company needs to replenish any tank the renter will be charged Mfuwe pump prices plus 10%.

Maintenance
The Personal Touch Ltd. is constantly monitoring the overall conditions of the vehicles. Fluid levels as well as tire pressure and conditions are checked before the rental agreement. In the case that the rental agreement exceeds one week, the basic maintenance is the responsibility of the renter. With basic maintenance the checking of all fluid levels and adjustments when necessary, the control of tires and pressures, and the check on overall appearances of the vehicle are meant. Failure to proceed with basic maintenance can result in serious engine failure and all damages occurring from this negligence will be charged to the renter. If renter, whilst performing basic maintenance, finds any problems falling outside basic maintenance, The Personal Touch Ltd. needs to be informed immediately, so necessary actions can be taken. Any work done by the renter outside the basic maintenance range, can not be charged to The Personal Touch ltd. without prior consent from this company.

Pricing & Payments
The Personal Touch ltd. reserves the right to amend the rates quoted. We reserve the right not to enter into a rental agreement at our discretion. We reserve the right to substitute the vehicle with a comparable or superior vehicle. We will try our very best to replace a vehicle that has broken down and cannot be repaired within 24hrs. Any problems with the hire vehicle must be reported on the return of the vehicle. Payments must be made out to The Personal Touch ltd. Daily rates are cash on delivery of vehicle, weekly and monthly payments are to be as described below. A tax invoice will be submitted for each payment made. Renter is responsible for registration and payment of fees while entering the South Luangwa National Park and must obey all rules and regulations set out by ZAWA.
A minimum deposit of 50% is requested to confirm your booking. The balance is to be paid upon collection date of vehicle. A reservation confirmation will be sent to the client via e-mail once the deposit is received. Deposits can be paid by direct transfer into Zambian or European account, details on application. The deposit is non-refundable for cancellations made within 30 days of arrival date. The Personal Touch Ltd. accepts Zambian Kwacha, US dollars and Euros. We are able to accept Visa Cards or Online secure payments via PayPal, however please be aware that there is a 5% surcharge on all credit card payments. Kindly note, all bank transfers should be made free of bank charges to recipient.

Cancellation Fees
A cancellation of any booking must be received in writing. The cancellation fee is as follows:

more than 3 months prior to pick-up	10% of total amount
3 months to 1 month prior to pick-up	50% of total amount
Less than 1 month prior to pick up	75% of total amount
Three or less days prior to pick up	90% of total amount
Early returns	No refund

Canopy
On request we can supply our cars with a canopy made out of steel and canvas (subject to availability). The Personal Touch Ltd is supplying the canopy in good condition. If the canopy is torn upon return of the car the client will be liable for all cost to replace the canopy, (including material and labour cost)

Liability
The Personal Touch ltd. cannot be held liable for any mishap to you, your guests or your property caused from weather conditions, natural disasters, industrial action, political and civil strife and/or war, terrorism, intervention by any Government, robbery, fire, Ill-health, quarantine, airlines, airports, wildlife, or any other incident beyond our control. Personal property is not covered by our insurance, nor can The Personal Touch Ltd. be held liable for any personal injury or death sustained during the term of the hire contract.
Whilst The Personal Touch ltd. does it utmost best to repair or replace a broken down vehicle, we can not be held responsible or liable for any loss of income to the hirer caused by the malfunctioning or unavailability of a replacement vehicle.
If injury or death result to any party connected to the hire of the vehicle, The Personal Touch ltd., its employee, or any other third party connected to us, can not be held responsible or liable. Renter is not allowed to cross any waterways. Should they do so, any water damage caused to the vehicle from crossing fords, rivers or lagoons, inside the vehicle or to the engine, gearbox or axles including the components fitted to these items is not covered by The Personal Touch Ltd. It is the responsibility of the named hirer and any cost from the result of this damage will be charged on to the hirer, including the recovery costs.

The Personal Touch Ltd.
South Luangwa National Park
P.O. Box 58
Mfuwe, Eastern Province
Zambia
Tel.: +260 216 246 123
Cell: +260 978 459 965
Mail: info@tptouch.com